The right bank can make a big difference to your business’ success. From business bank accounts to banking loans and other services like insurance or financial planning, your bank can be a key enabler for your day-to-day finances and long-term growth. We’ve explored the main business banks in the U.S. to find out what their customers say about them. Read on to learn about the benefits and drawbacks of each bank, as well as some customer ratings.
“Simplify your small business banking and help your company grow with Bank of America Business Advantage. Open a business bank account, find credit cards, apply for a loan, discover cash management tools and get valuable small business banking tips.”
Grade B
4 positive, 2 neutral, 169 negative reviews
5,900 customer complaints*
1.7 out of 5 stars (based on 407 ratings)*
Complaints about Bank Of America were related to contracts that business owners couldn’t get out of, as well as unexpected or unwelcome fees on business bank accounts. There were several mentions of poor customer service, together with a lack of locations and a lack of tellers in the banks that were available. This resulted in long waits to deposit checks and complete other business transactions.
“Take charge of your business banking with a business bank account. Explore small business banking accounts and services including checking and savings and more.”
Grade A+
1 positive, 4 neutral, 136 negative reviews
4,700 customer complaints*
1.2 out of 5 stars (based on 360 ratings)*
Complaints about Capital One included issues with people being removed from business accounts and getting other account details updated. Other customers cited issues with the business credit card in regards to transferring balances and having “holds” put on certain transactions.
There was some positive feedback too: Some holders of the Capital One Spark credit card praised the customer service and cash-back offers. Other customers praised the Spark business checking accounts, although they did mention long delays on the phone to Capital One customer services to resolve issues.
“Banking for small to medium businesses. Products and services include checking and savings, insurance, treasury management, and small business lending.”
Grade A+
4 positive, 1 neutral, 98 negative reviews
500 customer complaints*
1.3 out of 5 stars (based on 407 ratings)*
Complaints about Bank Of America were related to contracts that business owners couldn’t get out of, as well as unexpected or unwelcome fees on business bank accounts. There were several mentions of poor customer service, together with a lack of locations and a lack of tellers in the banks that were available. This resulted in long waits to deposit checks and complete other business transactions.
“Chase for Business offers various business banking solutions that can help you reach your goals.”
Grade F
2 positive, 3 neutral, 177 negative reviews
2,300 customer complaints*
1.7 out of 5 stars (based on 305 ratings)*
Customer complaints about JP Morgan Chase were wide and varied. There were issues with the bank accepting and processing fraudulent checks, poor customer service and problematic staff members. Reconciling old transactions was difficult as well, as Chase limits the ability to download and analyze account and balance changes more than three months old. Some customers complained of increased and unexpected fees, together with a lack of accountability from bank staff.
“PNC offers a wide range of services for all our customers, from individuals and small businesses, to corporations and government entities. No matter how simple or complicated your needs, we’re sure to have the products, knowledge and resources necessary for financial success.”
Grade C
2 positive, 1 neutral, 118 negative reviews
1,450 customer complaints*
1.2 out of 5 stars (based on 123 ratings)*
There were complaints about the PNC mobile application, especially around unexpected fees that are not clearly explained when using the software. Customers also complained about unwelcome and unauthorized fees showing up on their business accounts. There were also issues with accounts being opened and closed in error, resulting in missed payments and other problems.
“Wells Fargo Bank offers leading business banking and online banking solutions for small business and business owners.”
Grade NR
12 positive, 3 neutral, 360 negative reviews
3,800 customer complaints*
1.8 out of 5 stars (based on 328 ratings)*
Complaints about Wells Fargo business banking relate to errors accessing the online system, unexpected charges being levied against business accounts, and transferring money out of business accounts to cover balances and payments on the personal accounts of business owners. This left multiple business accounts with low balances, resulting in more refusals of payments, extra fees and damaged relationships with suppliers. Customers also complained about being harassed by Wells Fargo to take on new services.
*Please note that because many banks don’t provide only business banking, some aspects of these scores reflect private customers as well. Wherever possible, we have ensured the benefits and drawbacks relate specifically to business banking experiences.
We hope you’ve found this roundup of business bank reviews useful. It’s important to understand the range of services and any potential issues with a bank before you sign up, so we recommend you dig even further into customer reviews on the Better Business Bureau and Consumer Affairs. Since there are many complaints relating to unexpected bank charges, ensure you understand exactly what fees you might incur through your daily banking transactions.
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